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June 10 Muni Service Changes Adds Service on Connector Routes

June 10 Muni Service Changes Adds Service on Connector Routes By Clive Tsuma The 38R Geary Rapid will run every 6 minutes starting June 10 Starting Saturday, June 10, the SFMTA will be adding Muni service on several lines to address crowding, wait times and to support increased summer tourism. We’re also making some stop changes to serve more customers and make the service more accessible and reliable.  Increased Service  To address crowding and reduce pass-ups, we’re adding service on the 1 California between Clay and Drumm streets and California Street and Presidio Avenue – where demand is highest – on weekdays from 7 a.m. to 7 p.m.  We’re also going to be starting service earlier on the 1X California Express, at 7:30 a.m. instead of 8 a.m., in response to customer feedback, as well as adding stops at Cherry, Spruce and Laurel streets and Presidio Avenue.   We’re also extending the evening service to the Presidio at 30 Stockton seven days a week. The last trip from the Sports

Behind the Scenes: Making Muni Service Changes

Behind the Scenes: Making Muni Service Changes
By Sean Kennedy

photo of N Judah train with temporary sign indicating stop changes

Have you ever wondered what it takes to modify or add Muni service? Customers often ask if we can bring back or make changes to their routes. Making Muni service changes usually takes many steps over several months. In a typical year, the SFMTA conducts three major service changes: in spring, late summer and winter. Each of these requires months of work and many different SFMTA teams to get implemented.

The COVID-19 pandemic has been anything but typical, and we adapted our service change process to quickly prioritize public health guidance, support essential travel and steadily bringing back routes for communities who depend on transit the most. By August 2021, SFMTA staff will have implemented 12 service changes in 18 months --up to five times faster than usual! With each change, we worked to bring back Muni better. The speed and operational dynamics required to deliver a service change process that typically takes months in a matter of weeks has meant temporarily adjusting how we make service changes. This pace has meant a significantly reduced ability to do pre-implementation public outreach.

We’ve launched a web page that explains the process in detail, before and during COVID. There you can learn about the steps involved in each phase of a typical Muni service change, and how COVID-19 Muni Core Service changes have been different.

Non-COVID Service Change Process

Historically, the process for making service changes consists of the following phases and takes about six months or more:

  1. Developing a service change plan
  2. Vetting the service change plan
  3. Legislating the service change plan
  4. Scheduling operator shifts
  5. Union approval of the operator shifts
  6. Operator sign-ups for shifts
  7. Implementation, when the changes go into effect

COVID-19 Muni Core Service Plan Changes

Once the COVID-19 pandemic hit, demands for Muni service and resource constraints changed quickly. The service change process was compressed to speed up the restoration of service, with significant cuts to steps in almost every phase.

Learn more about what changed and how the dedicated SFMTA Transit Planning team have worked to prioritize service restoration.

Looking Ahead

As of January 2021, 100% of neighborhoods identified by SFMTA’s Muni Service Equity Strategy are within two to three blocks of a Muni stop. By August 2021, in time for school to restart, 98% of all San Franciscans will have Muni access within two to three blocks of their home or work.



Published June 18, 2021 at 08:58PM
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